How to Order Customer Memorial Jewelry
At Petals and Keepsakes, we create unique remembrances of loved ones who have passed. Here is how our process works:
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Choose a piece from our collection.
- If you have selected a ring and do not know your size, you can stop by a local jeweler to confirm your size before placing the order.
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Shortly after placing your order, you will receive a confirmation email with the instructions for mailing your inclusions. You can preview the instructions on our Mailing Instructions page.
- Once we receive your package, it takes between 6-8 weeks to receive your order. The time frame varies upon the type of jewelry and our current order load.
Frequently Asked Questions
Do you only work with ashes and flowers?
We work with ashes and flower petals. Most of our pieces can also be made with sand, soil, breastmilk, hair/fur, and cloth. If you have something you'd like to be included that is not listed above, feel free to email us!
What will my jewelry look like?
We add a pearl white powder to the ash to create the unique white ash stone. Because ash comes in different colors, stone colors may vary. For the flowers, we preserve them to look as close to their natural color as best as we can.
Can I change the color of my stone?
Absolutely, most of our items can be customized to any color you'd like! Here are our popular color options. https://petalsandkeepsakes.com/pages/stone-color-choices
Please leave a note on the checkout page stating which color you would like if you want to change the color.
What if I don't know my ring size?
If you don't know your ring size, you can buy a ring sizer on amazon, or go to a local jeweler and they should size you for free! If you'd like to purchase a ring and get sized for it later, please let us know. Since all our rings are made to order, a restocking fee may apply if you request a size change after the ring base has already been created.
Can I send multiple sets of ash/flowers or other inclusions to be included?
Yes, you are more than welcome to send multiple sets of ashes, flowers, hair, breastmilk, fabric or anything else you want included in your items. You can send a small pea size amount of ash from each you would like to include. You can also send multiple flower petals.
Can I swap styles after I've ordered?
If you would like to swap styles, please let us know within 24 hours of placing your order. All of our items are made to order, so a restocking fee may apply if you request style change after we've started on your order.
Do you ship internationally?
We ship both domestically and internationally.
Can you create custom pieces?
We do accept custom orders! Please email us and we will do our best to create your dream piece!
How do I care for my jewelry?
All jewelry will come with a care card. The jewelry should be stored in regulated temperatures. Although they are waterproof, I suggest removing the jewelry when showering or swimming to keep the stone safe from any harsh chemicals. For cleaning purposes, do not submerge the stone in jewelry cleaner, only use the cleaner on the metal.
Is memorial jewelry waterproof?
Prices vary based on the style, size, and metal you choose, with most pieces ranging from around $100 for sterling silver up to several hundred dollars for solid 14k gold. Because every piece is handcrafted to order in our Mississippi studio using your loved one's ashes, hair, fur, flowers, or other meaningful inclusions, you're getting a true one-of-a-kind keepsake backed by our Lifetime Warranty.
For exact pricing, visit any product page and select your preferred metal and size — or reach out and we'd love to help you find something within your budget.
How much does memorial jewelry cost?
Yes, our memorial jewelry is waterproof, so everyday moments like rain or washing your hands are no problem. That said, we recommend removing your jewelry before showering, swimming, or cleaning, since harsh chemicals can dull the stone and wear down the metal over time. Store your piece in a cool, dry place when it's not being worn, and remember every order is backed by our Lifetime Warranty if it ever needs a little TLC.
How long does it take to make memorial jewelry?
Please allow 6-8 weeks to receive your jewelry. Processing times vary upon the piece of jewelry , when the inclusions are received, and the order load at the time.
What is your policy for returning or refunding cremation jewelry orders?
Because our rings are personalized, we do not offer returns or refunds on them. We would be more than happy to repair your items if something were to happen to them. Please email us if there are any questions regarding our return/refund policy.
What materials do you use for memorial jewelry?
We offer sterling silver, 14k gold filled, as well as 10k and 14k gold!
What is the difference in gold vermeil, gold filled, and 14k gold?
Gold vermeil is a form of gold plating or layering - over time this plating has a tendency wear off or tarnish. Because of this it is more affordable than gold filled or solid gold options. Gold filled items are made up of about 5% gold and is a higher quality alternative to gold vermeil! 14k gold is a solid gold option made up of about 58.3% pure gold!
