Refunds, Warranty's, Exchanges & Cancellations

Refund Policy:

We do not currently offer refunds due to the custom nature of each item. 

 

Warranty:

Every item on the site comes with a lifetime warranty. The warranty covers all issues, except for the following: 

-Your item was damaged beyond repair (we will offer discounts to customers who've damaged their items beyond repair and would like to repurchase). (Please note, if your item was damaged beyond repair during shipping, we will replace the item free of charge.)

-You purchased the incorrect ring size

-You purchased the wrong material

-Tarnish on a gold vermeil item

-You lost your item (we will offer discounts to customers who lost their item and would like to repurchase) 

-You don't like the color of the stone you received, but you didn't provide us a picture of the specific color you would like

-Your item was not made in house (For example: If you purchased a DIY kit, sent us a ring to add a stone to,  or you or your local funeral home added the stone to one of our items.)

 

Exchanges:

If your order has not shipped you may exchange your item, however, a restocking will be charged if we have already created your item. Items that have already been shipped cannot be exchanged. 

 

Cancellations:

-If you decide to cancel your order after you've shipped your inclusions, you are responsible for covering the cost of returning them. 

-Orders cannot be cancelled after they've been shipped.